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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare for communication
   • Identify purpose and audience for communication
   • Identify the desired outcome of the communication
   • Evaluate available methods of communication according to task requirements and organisational business policies and procedures
   • Identify potential barriers to effective communication and develop solutions to minimise impact
2. Engage in communication
   • Communicate using media and format relevant to the context
   • Use respectful and positive approaches to communications
   • Employ two-way processes to ensure receipt and acknowledgement of message
   • Provide opportunities to clarify and confirm understanding
   • Maintain record of the communication process and outcomes according to organisational policies and procedures
   • Identify follow up actions and communicate to relevant persons
   • Seek feedback on communication processes from all parties
   • Identify and incorporate opportunities to improve leadership communication processes

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

prepare, engage and review communication on at least four occasions with different individuals or groups.

In the course of the above, the candidate must:

identify the context for communication and select approach and responses accordingly

create and present messages by choosing method and mode appropriate to the audience and context

undertake effective two-way communication from the perspective of a supervisor or team leader

identify and record actions required as a result of communication and follow-up in a timely manner.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

legislation requirement and organisational policies on workplace communication

characteristics of effective leadership communication

electronic and non-electronic communication methods, including situations where they would or would not be used

effective listening techniques

common feedback process and methods

leadership communication responsibilities applicable to own role

common barriers to effective communication in a workplace context

characteristics of verbal and non-verbal communication.

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